LevelOn Urban Logistics ("Urban Logistics", "we") respects your privacy. This policy explains how we handle personal information in line with South Africa's Protection of Personal Information Act, 2013 (POPIA), and Malawi's Data Protection Act, 2024, where it applies.
What we collect
When you contact us or request a quote, we collect your name, company, phone number, email address, delivery location and the details of your request.
Why we use it
- To respond to your request and prepare quotes
- To source, ship, clear and deliver your order
- To meet our legal, tax and customs obligations
We do not sell your personal information.
Who we share it with
Only as needed to deliver our service: suppliers, inspection agents, freight carriers, clearing agents, and authorities such as SARS and the Malawi Revenue Authority. Some of these are outside South Africa. Where that happens, we take reasonable steps to make sure your information is adequately protected.
How long we keep it
Only for as long as needed for the purposes above, or as required by law.
Your rights
You may ask to access, correct or delete your personal information, or object to its use, by emailing [email protected]. You may also lodge a complaint with the Information Regulator (South Africa).
Contact
Information Officer, LevelOn Urban Logistics, Unit 32, The Foundry, 21 Isando Road, Kempton Park, 1600. [email protected], 079 310 7100.